Who Has Access to View and Manage Added Brands?

RobinReach's brand management system provides comprehensive control over team member access and permissions across multiple brands. Each brand operates independently with specific access controls, ensuring secure collaboration while maintaining proper separation between different brand entities.

RobinReach offers five distinct user roles, each with specific permissions and access levels:


Admin

  • Full Company Access: Complete control over company settings, billing, and operations
  • Team Management: Can invite, remove, and manage all team members
  • Cross-Brand Access: When assigned to the main brand, automatically gets access to all related brands
  • Profile Assignment: Can assign and remove social media profiles from team members
  • System Configuration: Modify automation, integrations, and company-wide settings
  • Billing Access: Access to subscription and payment information

Account Admin

  • Full Company Access: Complete control over company settings, billing, and operations
  • Team Management: Can invite, remove, and manage all team members
  • Cross-Brand Access: When assigned to the main brand, automatically gets access to all related brands
  • Profile Assignment: has access to everything similar to admin except managing billing that is only for the admin, admin role assigned as default to the user who signup and make the subscription only
  • System Configuration: Modify automation, integrations, and company-wide settings
  • Billing Access: Only the admin has access to subscription and payment information

Brand Manager

  • Content Management: Full access to content creation, editing, and publishing
  • Content Approval: Can approve or reject content from other team members
  • Analytics Access: View comprehensive performance reports and insights
  • Profile Management: Manage assigned social media profiles
  • Brand Settings: Modify brand voice, messaging guidelines, and preferences
  • Team Collaboration: Coordinate with other team members on content strategy

Social Media Manager

  • Content Creation: Create, edit, and schedule social media posts
  • Profile Access: Access only to specifically assigned social media profiles
  • Publishing Control: Publish content to connected platforms
  • Engagement Management: Monitor and respond to social media interactions
  • Performance Tracking: View analytics for their assigned profiles only
  • Limited Settings: Cannot modify company or brand-level settings
  • Brand-Specific Access: Access limited to the specific brand they're assigned to

Client

  • View-Only Access: Can view published content and scheduled posts
  • Report Access: Access to performance reports and analytics
  • Feedback Provision: Provide feedback on content and strategy
  • Profile Viewing: View assigned social media profiles (read-only)
  • No Administrative Rights: Cannot modify settings, invite users, or publish content
  • Brand-Specific Access: Access limited to the specific brand they're assigned to

BRAND ACCESS CONTROL SYSTEM

Brand Independence

  • Separate Entities: Each brand functions as an independent entity with its own settings
  • Isolated Access: Team members only see brands they have been explicitly invited to
  • Role-Specific Permissions: Access levels vary based on assigned roles within each brand
  • Secure Separation: Brand data and content remain isolated between different brands

Default Owner vs Admin Access

  • Default Owner: The user who created the main company/brand has full access by default
  • Admin Role: Users with admin role have full access to the specific brand they're assigned to
  • Account Admin: Special role that provides cross-brand access when assigned to the main brand
  • Role Propagation: Account Admins automatically get access to all related brands

Brand Invitation System

  • Individual Invitations: Each brand requires separate invitations for team members
  • Email-Based Invitations: Invitations are sent via email with secure token-based access
  • Role Assignment: Each invitation includes specific role assignment for the brand
  • Invitation Expiration: Invitations expire after 1 week for security
  • Automatic Account Creation: New users are automatically created when accepting invitations

CROSS-BRAND ACCESS RULES


Account Admin Cross-Brand Access

  • Automatic Propagation: Account Admins assigned to the main brand automatically get access to all related brands
  • Role Consistency: Account Admin role is automatically assigned across all brands in the group
  • Full Management Rights: Can manage team members, settings, and content across all brands
  • Billing Control: Access to billing and subscription management for the entire account

Brand-Specific Access

  • Isolated Permissions: Brand Managers, Social Media Managers, and Clients only access their assigned brands
  • No Cross-Brand Visibility: Cannot see or access other brands unless explicitly invited
  • Role-Based Limitations: Access levels determined by their specific role within each brand
  • Secure Separation: Brand data remains completely isolated between different brands

BRAND CREATION AND MANAGEMENT


Creating New Brands

  • Brand Creator Access: Only users with appropriate permissions can create new brands
  • Automatic Role Assignment: Brand creator automatically becomes admin of the new brand
  • Account Admin Propagation: All Account Admins from the parent company are automatically added
  • Admin Role Propagation: All Admins from the parent company are automatically added
  • Brand Hierarchy: New brands are linked to the main company for billing and management

Brand Switching

  • Seamless Navigation: Users can switch between brands they have access to
  • Session Management: Current brand selection is maintained across sessions
  • Access Validation: System validates user access before allowing brand switching
  • Brand Limit Enforcement: System enforces brand limits based on subscription plan

INVITATION AND ACCESS MANAGEMENT


How to Grant Brand Access

  1. Navigate to Brand Management: Go to the specific brand you want to manage
  2. Access Team Management: Click on "Manage Team" or "Team Members"
  3. Send Invitation: Click "Invite Member" and enter the user's email
  4. Assign Role: Select the appropriate role for the brand
  5. Send Invitation: The system sends an email invitation with secure access
  6. Member Acceptance: User accepts invitation and gains access based on assigned role

Cross-Brand Access for Default Owner

  • Automatic Access: Default Owner has access to all brands created under their account
  • Brand Creation Rights: Can create new brands and manage the entire brand hierarchy
  • Team Management: Can invite and manage team members across all brands
  • Billing Control: Full access to billing and subscription management

Account Admin Cross-Brand Management

  • Main Brand Assignment: Must be assigned to the main brand to get cross-brand access
  • Automatic Propagation: Role automatically propagates to all related brands
  • Full Management Rights: Can manage all aspects of all brands in the account
  • Team Invitation: Can invite team members to any brand in the account

SECURITY AND ACCESS CONTROL


Invitation Security

  • Email Validation: System validates email addresses before sending invitations
  • Duplicate Prevention: Cannot invite users who are already members
  • Self-Invitation Prevention: Users cannot invite themselves
  • Token-Based Access: Secure token system for invitation acceptance
  • Expiration Management: Invitations automatically expire after 1 week

Role-Based Security

  • Permission Validation: System validates user permissions before allowing actions
  • Brand Isolation: Users can only access brands they have been invited to
  • Profile Assignment: Social media profiles can only be assigned to users with appropriate access
  • Data Protection: Brand data remains isolated and secure between different brands

Audit and Monitoring

  • Activity Tracking: System tracks user activities and changes
  • Access Logging: All brand access and permission changes are logged
  • Member Management: Track who has access to which brands and roles
  • Security Monitoring: Monitor for unauthorized access attempts

BEST PRACTICES FOR BRAND MANAGEMENT


Brand Organization

  • Clear Naming: Use descriptive names for brands to avoid confusion
  • Role Assignment: Assign appropriate roles based on team member responsibilities
  • Profile Management: Assign social media profiles to specific team members
  • Regular Review: Periodically review team member access and permissions

Security Considerations

  • Principle of Least Privilege: Only grant access that team members actually need
  • Regular Access Review: Periodically review and update team member access
  • Secure Invitations: Always use official invitation system for adding team members
  • Role Separation: Maintain clear separation between different role responsibilities

Team Collaboration

  • Clear Communication: Ensure team members understand their roles and permissions
  • Brand Guidelines: Establish clear guidelines for brand-specific content and messaging
  • Regular Updates: Keep team members informed of any changes to access or permissions
  • Training: Provide training on platform features and best practices

With RobinReach's comprehensive brand management system, you can securely manage multiple brands while maintaining proper access control and team collaboration across your entire social media operation.

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